Chatgram - Support don Slack: Manufar Sirri
A taƙaice
- Manhajar tana aiki ne kawai a saƙonnin kai tsaye tsakanin manhajar Chatgram - Support da mutanen wurin aikinku da suka haɗa asusun Chatgram. Ba ta karanta tashoshinku.
- Muna adana mafi ƙarancin bayanan Slack da ake buƙata don isar muku da tikitin tallafi da aika amsoshinku ga kwastomominku.
- Ba ma sayar da bayananku, amfani da su wajen talla, ko horar da nau'ikan AI da su.
- Idan kun cire manhajar, za mu goge alamar samun damar wurin aikin nan take kuma mu dakatar da duk wata dama. Kuna iya neman mu goge sauran bayanan a kowane lokaci.
Wannan manufar ta bayyana yadda brandID (“mu”), wanda ya ƙirƙiri Chatgram, ke sarrafa bayanai idan kun girka kuma ku yi amfani da manhajar Chatgram - Support ta Slack (“Manhajar”). Tana ƙara bayani na musamman game da Slack ga Manufar Sirri ta brandID, wadda ta shafi Chatgram gaba ɗaya (duba sashe kan teburin taimakon Chatgram da tattaunawa kai tsaye). Idan akwai saɓani tsakanin manufofin biyu kan wani batu game da Manhajar Slack, wannan shafin ne zai yi aiki.
1. Abin da muke tattarawa daga Slack
Idan wani ya girka Manhajar a wurin aiki
- ID da sunan wurin aikin, da kuma ID ɗin ƙungiyar Enterprise Grid idan akwai.
- ID ɗin mai amfani na bot ɗin Manhajar, izinin da aka bayar (scopes), da kuma ID ɗin Slack na wanda ya girka ta.
- Alamar samun damar bot da Slack ke bayarwa. Muna adana ta ɓoyayye, kuma muna amfani da ita kawai don kiran Slack a madadin Manhajar.
Idan wani ya haɗa asusunsa na Chatgram
- ID ɗin Slack ɗinsa da ID ɗin tattaunawarsa kai tsaye da Manhajar.
- Sunan nunawa na Slack da imel ɗin bayanan martabarsa (ta hanyar
users:readdausers:read.email), waɗanda ake amfani da su don nuna wanda ya amsa tikiti, da kuma cike imel idan har yanzu babu shi a asusunsa na Chatgram. - Lokacin da ya haɗa asusunsa da lokacin ƙarshe da ya yi aiki a Manhajar.
Yadda ƙungiyarku ke amfani da Manhajar
- Amsoshin da kuke rubutawa a saƙonnin kai tsaye ko fom ɗin amsa na Manhajar, da fayilolin da kuke haɗawa da waɗannan amsoshin. Waɗannan suna zama ɓangare na tarihin tikitin a asusunku na Chatgram.
- Nassoshi ga katunan tikiti da Manhajar ta wallafa (ID ɗin tashar da lokacin saƙo), domin Manhajar ta iya sabunta kati idan an amsa ko an rufe tikiti.
- Ayyukanku a kan katunan tikiti (amsa, fassara, amsa ta AI, rufewa, sanya a matsayin saƙon banza, gogewa) da saitunan da kuka canza a shafin Gida na Manhajar.
Abin da ba ma tattarawa
- Saƙonni a tashoshinku na jama'a ko na sirri, ko saƙonnin kai tsaye tsakanin mutanen wurin aikinku. Manhajar ba ta da izinin karanta su.
- Kalmar sirrin Slack ko wasu bayanan shiga Slack.
2. Bayanai daga masu ziyartar gidan yanar gizonku
App ɗin yana nuna maka saƙonnin da baƙi suka aika ta widget ɗin tattaunawa na Chatgram ko fom ɗin tuntuɓa a shafinka: sunansu, imel, gidan yanar gizon, saƙonsu da duk fayilolin da suka haɗa. Wannan bayanin ya fito ne daga shafinka, ba daga Slack ba. Muna sarrafa shi a madadinka a matsayin mai ba da sabis, kamar yadda aka bayyana a Dokar Sirrin brandID. App ɗin yana saka shi a cikin wurin aikinku domin ƙungiyarku ta iya ba da amsa.
3. Yadda muke amfani da bayanan
- Isar da sabbin tikiti da sabuntawar tikiti ga mutanen da suka dace a wurin aikinku.
- Aika amsoshinku, fassarorinku da fayilolin da aka haɗa ga abokin ciniki, a shafinku ko ta imel.
- Haɗa kowane mai amfani da Slack da asusunsa na Chatgram da kuma tabbatar da cewa izini (mai shi, mai gudanarwa, wakili) daidai ne.
- Kula da tarihin tattaunawa iri ɗaya a Slack, dashboard ɗin Chatgram da bot ɗin Telegram ɗinmu.
- Kare App ɗin, hana amfani da shi ba daidai ba da kuma gyara matsaloli.
Ba ma sayar da bayanai, raba su don talla, ko amfani da su wajen ƙirƙirar bayanan martaba naka ko na abokan cinikinka.
4. Ayyukan AI da iyakokinsu
Idan ka danna Amsar AI ko Fassara, ko kuma idan mai gudanar da gidan yanar gizo ya kunna amsoshin AI na atomatik, ana aika rubutun saƙon da ya dace (kuma, don amsoshin AI, ma’ajiyar bayanan ilimin shafinka) ga mai ba mu AI, OpenAI, domin samar da daftarin amsa, fassara ko amsa. OpenAI yana sarrafa shi bisa sharuɗɗan API ɗinsa, waɗanda ba sa ba shi damar horar da samfuransa da waɗannan bayanan. Mu ma ba ma amfani da bayananka na Slack ko na abokan ciniki wajen horar da samfurorin AI.
A kula: sakamakon AI na iya zama ba daidai ba. Ana samar da amsoshi da fassarori na AI ta atomatik, kuma suna iya zama ba daidai ba, ba cikakku ba ko kuma tsofaffi, ko da sun yi kama da masu tabbaci.
- Amsoshin AI a Slack suna buɗewa a matsayin daftari da za a iya gyarawa, kuma mutum ne kawai zai aika su idan ya danna Aika. Duba kowane daftari kafin aikawa.
- Amsoshin AI na atomatik a shafinka a kashe suke sai dai idan mai gudanar da gidan yanar gizo ya kunna su.
- Kada ka dogara da sakamakon AI don shawarar doka, ta likita, ta kuɗi ko wata shawarar ƙwararru.
5. Waɗanda muke rabawa bayanai da su
Muna raba bayanai ne kawai da masu ba da sabis da ke taimaka mana gudanar da Chatgram, kuma gwargwadon bukatar wannan manufa kawai:
| Mai ba da sabis | Amfani |
|---|---|
| Slack | Isar da saƙonni zuwa wurin aikinku da kuma daga gare shi (App ɗin yana aiki ta API na Slack). |
| OpenAI | Daftarin amsoshin AI, fassarori da kuma, idan an kunna, amsoshin AI na atomatik. |
| Masu ba da sabis ɗinmu na masaukin yanar gizo, rumbun adana bayanai, ajiyar fayiloli da imel | Gudanar da sabis ɗin, adana tarihin tikiti da fayilolin da aka haɗa, da aika amsoshinku ga abokan ciniki ta imel. |
Haka kuma muna iya bayyana bayanai idan doka ta buƙaci hakan. Cikakken jerin masu sarrafa bayanai na ƙasa yana cikin Dokar Sirrin brandID.
6. Yadda muke adanawa da kare bayanan
- Duk zirga-zirgar bayanai tsakanin Slack, sabarorinmu da burauzarka tana amfani da HTTPS.
- Ana tantance kowace buƙata da Slack ya aiko mana bisa sirrin sa hannun Slack, don haka muna aiwatar da buƙatu na gaskiya daga Slack kawai.
- Ana adana alamun izinin shiga na bot a ɓoye, kuma sabarorinmu kaɗai za su iya warware ɓoyayyen bayanin.
- Ma’aikatan da ke buƙatar bayanan da ake amfani da su kai tsaye don gudanar da sabis da tallafa masa ne kaɗai ake ba izinin shiga.
7. Tsawon lokacin adana bayanai da yadda ake goge su
- Cire App ɗin (Slack: Apps → Chatgram - Support → About → Configuration → Remove App): Slack yana soke alamar izinin shiga kuma ya sanar da mu. Muna goge alamar izinin shiga ta bot da aka adana kuma mu dakatar da duk sadarwa da wurin aikinku nan take.
- Cire haɗin mutum ɗaya (
/chatgram unlink, ko maɓallin Cire haɗi a shafin Gida): za mu daina aika masa tikiti a Slack kuma mu cire hanyar haɗin Slack daga asusun Chatgram ɗinsa. - Tarihin tikiti (har da amsoshin da aka aika daga Slack) zai kasance a asusun Chatgram ɗinku muddin asusun yana nan, domin tarihin tallafinku ne. Masu gudanar da gidan yanar gizo za su iya share tikiti a kowane lokaci daga menu na ⋮ da ke kan katinsa a Slack.
- Sharewa gaba ɗaya: aika imel zuwa [email protected] daga adireshin imel ɗin da ke kan asusun Chatgram ɗinku, kuma za mu share asusunku, bayanan workspace da duk bayanan Slack da ke da alaƙa da shi, sai dai idan doka ta buƙaci mu riƙe wani abu.
8. Haƙƙoƙinku
Dangane da inda kuke zaune, kuna iya samun haƙƙin duba, gyara, fitarwa ko share bayanan kanku, ko ƙin yadda muke amfani da su. Aika imel zuwa [email protected] kuma za mu taimaka. Idan abokin ciniki ne na kasuwancin da ke amfani da Chatgram, za mu iya tura buƙatarku ga wannan kasuwancin, domin shi ne ke yanke shawarar yadda ake amfani da saƙonninku.
9. Canje-canje
Idan muka canza wannan ƙa'ida, za mu sabunta kwanan watan da ke saman wannan shafi. Idan canje-canjen suna da muhimmanci, za mu sanar da masu gudanar da workspace a cikin manhaja ko ta imel kafin su fara aiki.
10. Tuntuɓa
brandID (wanda ya ƙirƙiri Chatgram) · [email protected] · chatgram.app/slack