Txoj cai ntiag tug

Chatgram - Support rau Slack: Txoj Cai Tswjfwm Ntiag Tug

Pib siv txij lub Kaum Ib Hlis 2, 2026 · Ua haujlwm los ntawm brandID

Hais luv luv

Lub app tsuas ua haujlwm hauv cov lus ncaj qha ntawm Chatgram - Support app thiab cov neeg hauv koj lub workspace uas txuas lawv tus account Chatgram xwb. Nws tsis nyeem koj cov channel.
Peb khaws cov ntaub ntawv Slack tsawg kawg nkaus uas yuav tsum muaj los xa daim pib thov kev pab rau koj thiab xa koj cov lus teb mus rau koj cov neeg siv khoom.
Peb yeej tsis muag koj cov ntaub ntawv, siv rau kev tshaj tawm, lossis siv cob qhia cov qauv AI.
Thaum koj tshem lub app, peb rho tawm lub workspace tus access token thiab txiav txhua txoj kev nkag mus tam sim ntawd. Koj thov kom peb rho tawm cov ntaub ntawv seem tau txhua lub sijhawm.

Txoj cai no piav qhia tias brandID ("peb") uas tsim Chatgram tswj cov ntaub ntawv li cas thaum koj nruab thiab siv lub app Chatgram - Support rau Slack ("App"). Nws ntxiv cov ntsiab lus tshwj xeeb txog Slack rau Txoj Cai Tswjfwm Ntiag Tug ntawm brandID, uas hais txog Chatgram tag nrho (saib ntu hais txog Chatgram helpdesk thiab kev sib tham nyob). Yog ob txoj cai no muaj qhov sib txawv txog Slack App, nplooj ntawv no yog tus siv.

1. Cov ntaub ntawv peb khaws ntawm Slack

Thaum ib tug neeg nruab App hauv ib lub workspace

Tus ID thiab lub npe ntawm workspace, thiab tus ID ntawm Enterprise Grid lub koom haum yog tias muaj.
Tus ID bot user ntawm App, cov kev tso cai (scopes) uas tau tso cai, thiab tus ID Slack user ntawm tus neeg nruab App.
Bot access token uas Slack muab. Peb khaws nws ua hom zais thiab siv tsuas yog hu rau Slack sawv cev rau App xwb.

Thaum ib tug neeg txuas nws tus account Chatgram

Nws tus ID Slack user thiab tus ID ntawm kev sib tham ncaj qha ntawm nws thiab App.
Nws lub npe tso tawm hauv Slack thiab email hauv profile (ntawm users:read thiab users:read.email), siv qhia tias leej twg teb daim pib thov kev pab thiab, yog nws tus account Chatgram tseem tsis muaj email, siv sau email rau nws.
Lub sijhawm uas lawv txuas thiab lub sijhawm kawg uas lawv siv App.

Thaum koj pab neeg siv App

Cov lus teb uas koj sau hauv cov lus ncaj qha lossis cov ntawv teb hauv App, thiab cov ntaub ntawv uas koj muab txuas rau cov lus teb ntawd. Cov no yuav dhau los ua ib feem ntawm keeb kwm daim pib thov kev pab hauv koj tus account Chatgram.
Cov ntaub ntawv txheeb xyuas daim npav ticket uas App tau tso (channel ID thiab message timestamp), kom App hloov tau daim npav thaum muaj neeg teb lossis kaw daim pib.
Koj cov haujlwm ntawm daim npav ticket (teb, txhais lus, teb los ntawm AI, kaw, spam, rho tawm) thiab cov chaw teeb tsa uas koj hloov hauv App lub Home tab.

Cov ntaub ntawv peb tsis khaws

Cov lus hauv koj cov channel pej xeem lossis ntiag tug, lossis cov lus ncaj qha ntawm cov neeg hauv koj lub workspace. App tsis tau kev tso cai nyeem cov lus ntawd.
Koj tus password Slack lossis lwm yam ntaub ntawv nkag mus rau Slack.

2. Cov ntaub ntawv los ntawm cov neeg tuaj saib koj lub website

Lub App qhia koj cov lus uas cov neeg tuaj xyuas xa los ntawm Chatgram lub chat widget lossis daim foos tiv tauj hauv koj lub vev xaib: lawv lub npe, email, lub vev xaib, lawv cov lus thiab cov ntaub ntawv uas lawv txuas nrog. Cov ntaub ntawv no los ntawm koj lub vev xaib, tsis yog los ntawm Slack. Peb ua cov ntaub ntawv no rau koj ua tus muab kev pabcuam, raws li tau piav hauv brandID Privacy Policy. Lub App xa cov ntaub ntawv ntawd mus rau hauv koj lub workspace kom koj pab neeg teb tau.

3. Peb siv cov ntaub ntawv li cas

Xa daim ticket tshiab thiab cov kev hloov tshiab ntawm ticket mus rau cov neeg raug xaiv hauv koj lub workspace.
Xa koj cov lus teb, cov lus txhais thiab cov ntaub ntawv txuas nrog rau tus neeg siv, hauv koj lub vev xaib lossis email.
Txuas txhua tus neeg siv Slack rau nws tus account Chatgram thiab tswj kom nws cov cai (tus tswv, tus thawj tswj, tus neeg sawv cev) raug.
Khaws tib qho keeb kwm sib tham hauv Slack, Chatgram dashboard thiab peb lub bot Telegram.
Ua kom lub App muaj kev ruaj ntseg, tiv thaiv kev siv tsis raug thiab kho teeb meem.

Peb tsis muag cov ntaub ntawv, tsis qhia rau lwm tus siv rau kev tshaj tawm, thiab tsis siv los tsim profile txog koj lossis koj cov neeg siv.

4. Cov yam ntxwv AI thiab lawv cov kev txwv

Thaum koj nyem AI teb lossis Txhais, lossis thaum tus thawj tswj lub vev xaib qhib cov lus teb AI tsis siv neeg, cov lus uas cuam tshuam (thiab, rau AI teb, koj lub vev xaib lub hauv paus kev paub) yuav raug xa mus rau peb tus muab kev pabcuam AI, OpenAI, kom tsim cov qauv lus teb, cov lus txhais lossis cov lus teb. OpenAI ua cov ntaub ntawv raws li nws cov nqe lus API, uas tsis tso cai siv cov ntaub ntawv no cob qhia nws cov qauv. Peb kuj tsis siv koj cov ntaub ntawv Slack lossis cov ntaub ntawv ntawm cov neeg siv los cob qhia cov qauv AI.

Thov nco ntsoov: Cov lus teb AI tej zaum yuav tsis raug. Cov lus teb thiab cov lus txhais uas AI tsim tawm cia li tsim thiab tej zaum yuav tsis raug, tsis tiav lossis tsis hloov tshiab, txawm hais tias zoo li ntseeg siab los xij.

Cov lus teb AI hauv Slack qhib ua qauv uas kho tau, thiab tsuas xa thaum ib tug neeg nyem Xa. Tshawb xyuas txhua tus qauv lus teb ua ntej xa.
Cov lus teb AI tsis siv neeg hauv koj lub vev xaib yeej kaw, tshwj tsis yog tus thawj tswj lub vev xaib qhib.
Tsis txhob vam khom cov lus teb AI rau lus qhia txog kev cai lij choj, kev kho mob, nyiaj txiag lossis lwm yam kev tshaj lij.

Peb tsuas qhia cov ntaub ntawv rau cov muab kev pabcuam uas pab peb khiav Chatgram xwb, thiab tsuas qhia raws li qhov tsim nyog rau lub hom phiaj ntawd:

Tus muab kev pabcuam	Siv rau dab tsi
Slack	Xa cov lus rau thiab los ntawm koj lub workspace (Lub App ua haujlwm los ntawm Slack's API).
OpenAI	Cov qauv lus teb AI, cov lus txhais thiab, yog tias qhib, cov lus teb AI tsis siv neeg.
Peb cov muab kev pabcuam hosting, database, khaws cov ntaub ntawv thiab email	Khiav qhov kev pabcuam, khaws keeb kwm ticket thiab cov ntaub ntawv txuas nrog, thiab xa koj cov lus teb email rau cov neeg siv.

Peb kuj yuav qhia cov ntaub ntawv yog tias txoj cai lij choj yuam kom ua. Daim ntawv teev tag nrho cov sub-processors nyob hauv brandID Privacy Policy.

6. Peb khaws thiab tiv thaiv cov ntaub ntawv li cas

Txhua qhov kev sib txuas lus ntawm Slack, peb cov servers thiab koj lub browser siv HTTPS.
Peb txheeb xyuas txhua qhov kev thov uas Slack xa tuaj nrog Slack's signing secret, kom peb tsuas ua raws li cov kev thov tiag tiag ntawm Slack xwb.
Cov token nkag ntawm bot khaws cia ua hom encrypted, thiab tsuas yog peb cov servers thiaj decrypt tau.
Tsuas pub cov neeg ua haujlwm uas xav tau rau kev khiav thiab txhawb qhov kev pabcuam nkag tau rau cov ntaub ntawv hauv production.

7. Peb khaws cov ntaub ntawv ntev npaum li cas thiab rho tawm li cas

Uninstall Lub App (Slack: Apps → Chatgram - Support → About → Configuration → Remove App): Slack thim qhov token thiab ceeb toom rau peb. Peb rho tawm bot token uas khaws cia thiab tso tseg txhua qhov kev hu mus rau koj lub workspace tam sim ntawd.
Tshem ib tug neeg tawm (/chatgram unlink, lossis nias lub pob Disconnect hauv tab Home): peb tso tseg tsis xa ticket rau tus ntawd hauv Slack thiab rho qhov txuas Slack tawm ntawm nws tus as khauj Chatgram.
Keeb kwm ticket (suav nrog cov lus teb xa hauv Slack) nyob twj ywm hauv koj tus as khauj Chatgram ntev npaum li tus as khauj tseem muaj, vim nws yog koj li keeb kwm kev txhawb nqa. Cov thawj coj website rho tau ticket txhua lub sijhawm ntawm cov ntawv qhia ⋮ ntawm nws daim npav hauv Slack.
Rho tawm tag nrho: xa email rau [email protected] ntawm email chaw nyob hauv koj tus as khauj Chatgram, ces peb yuav rho koj tus as khauj, cov ntaub ntawv chaw ua haujlwm thiab cov ntaub ntawv Slack uas txuas rau nws, tshwj tsis yog txoj cai yuam kom peb khaws qee yam.

8. Koj cov cai

Nyob ntawm qhov chaw koj nyob, koj muaj cai saib, kho, xa tawm lossis rho koj cov ntaub ntawv ntiag tug, lossis tawm tsam txoj kev peb siv cov ntaub ntawv ntawd. Xa email rau [email protected] thiab peb yuav pab koj. Yog koj yog tus neeg siv khoom ntawm ib lub lag luam uas siv Chatgram, peb yuav xa koj qhov kev thov mus rau lub lag luam ntawd, vim nws yog tus txiav txim siab seb yuav siv koj cov lus li cas.

9. Kev hloov pauv

Yog peb hloov txoj cai no, peb yuav hloov kho hnub tim saum toj ntawm nplooj ntawv no. Yog muaj kev hloov pauv tseem ceeb, peb yuav qhia rau cov thawj coj chaw ua haujlwm hauv App lossis hauv email ua ntej qhov kev hloov pauv pib siv.

10. Tiv tauj

brandID (tus tsim Chatgram) · [email protected] · chatgram.app/slack